Zackary Brown
Operations Specialist & Advisor
Work Experience
Service Support Field Advisor
Oversee quality assurance and service documentation to ensure compliance and improve delivery standards. Design and manage a hybrid onboarding program for new advisors, enhancing ramp-up time and knowledge retention.
Manager & Product Lead
Oversee operations, creative direction, and full product lifecycle for handcrafted leather goods. Lead e-commerce strategy across Shopify, Amazon, and Etsy, driving 25% year-over-year revenue growth.
Enterprise Server Technical Advisor
Provided technical solutions for medium-to-large organizations, including schools and enterprise clients. Specialized in LDAP, network configurations, and mobile device management.
Genius
Diagnosed and repaired Apple hardware and software in a high-volume, customer-focused environment. Consistently recognized for exceptional service.
Education & Learning
Associate of Science - Computer Information Systems
Project Management Professional (PMP)
AWS Certified Solutions Architect
Featured Projects
Hide & Supply
Created content and digital templates to help leather crafters create and sell products using pre-made designs.
Triple Tour Watch Band
Designed and patented an innovative triple-wrap leather watch band for Apple Watch. Patent Number: USD850969S1
Tiny Big Question
An interactive website designed to spark meaningful conversations for training groups and team building.
Check The Trail
A website using AI and low-code tools that allows Austin mountain bikers to submit and check real-time trail conditions.
MotoObsession
A video and content brand focusing on motorcycles, fast cars, and cutting-edge technology.